Professional Experience
I have over 8 years of customer success and leadership experience with proven results in a variety of fast-paced environments coupled with over 3 years of development experience across numerous technologies.
K-12 Coding Instructor
Dec 2022 - Current
Coding With Kids, LLC
Greater Seattle Area/Remote
- Provide classroom and online instruction in computer programming to students 5-18 years old
- Manage course related progress, paperwork, and and curriculum implementation
Retail Manager
Jun 2021 - Oct 2022
Fred Meyer
Shoreline, WA
- Oversaw all daily operations, scheduling, training, sales and inventory for a produce department
- Managed all communications for merchandising, operational systems implementations, and employee relations for the department, in accordance with corporate guidelines
Retail Clerk
August 2019 - June 2021
Fred Meyer
Shoreline, WA
- Reorganized departments layouts for increased efficiency in operations, storage space allocation, and backstock management for the departments
- Delivered exceptional customer service to 1000+ customers per week, provided customer conflict resolution, and maintained store/department standards resulting in a increase in repeat customers and efficiency of customer engagement
Apprentice
May 2018- Jun 2019
Chipotle Mexican Grill, Inc
Seattle, WA
- Achieved an 25% increase in overall daily sales
- mproved employee retention by 50% throughout management term by facilitating team cohesion, supporting employees individually, and fostering an environment of employee support
- Managed whole store operations including certifications, licensing, hiring, training implementation, scheduling, and financial reporting.
Service Manager
Mar 2017 - May 2018
Chipotle Mexican Grill, Inc
Seattle, WA
- Oversaw restaurant daily operations including food and safety procedures management, inventory management, facilities management, employee relations management and equipment management
- Led store training regimens and performed operational repair services